Terms of service

The service

aoex (https://aoex.be/, contact@aoex.be) provides the Shopify app Fatturazione-Italia. It prepares Italian electronic invoices (FatturaPA) from the merchant's orders and sends them to the Sistema di Interscambio (SDI) through an accredited intermediary (currently Invoicetronic).

Paid plans are monthly, in US dollars, and chosen on Shopify's plan page: Starter at USD 19 (50 invoices per calendar month), Pro at USD 39 (250) and Business at USD 59 (no invoice limit). Each plan includes a 14-day trial. Shops already installed when paid plans started stay free, with a limit of 50 invoices per month and no subscription. Without an active plan, and without that allowance, drafts stay saved but sending to the SDI is blocked. Credit notes do not use the limit. Past the limit, new invoices stay in draft until the next month. Issued invoices and credit notes stay available while the app is installed.

The merchant's duties

The merchant remains responsible for the fiscal correctness of the invoices: customer data, VAT, tax regime and the decision to issue an invoice. The merchant is also responsible for legal archiving (conservazione a norma) for the period required by Italian law, 10 years, through the free service of the Agenzia delle Entrate or an intermediary. The app reminds the merchant until that is confirmed in the settings. aoex does not file tax returns and does not replace the merchant's accountant.

As is

The service is provided as is. We work to keep it available and to transmit documents, and we do not promise that it will be uninterrupted or free of errors, or that a document will be accepted by the SDI. A rejection by the SDI has to be corrected by the merchant and sent again.

Liability

aoex is not liable for indirect damage, lost profit, or the fiscal consequences of invoices the merchant issued or failed to issue. Liability that cannot be limited under Belgian law is not limited. For everything else, aoex's total liability arising out of the service is limited to the fees the merchant paid for it during the 12 months before the claim. Shops on the free legacy allowance have paid zero.

Data

Personal data is handled as described in the privacy policy at /privacy. The merchant is the controller of customer data and aoex is the processor for the invoicing described there.

Law

These terms are governed by Belgian law. The courts of Belgium have jurisdiction, without prejudice to any mandatory rule that protects a consumer. Questions: contact@aoex.be.